Privacy Policy

PRIVACY POLICY

In compliance with the Privacy Amendment (Private Sector) Act 2000, we have developed a Practice Privacy Policy that governs the handling of your personal information. Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained, from the information or opinion (P57 Guidelines on Privacy in the Private Health Sector, Office of the Federal Privacy Commissioner – October 2001). The Federal Privacy Act incorporates the Australian Privacy Principles (APPs) that set out the rules for the handling of personal information in the private health sector. In the interests of providing quality health care this practice has implemented a privacy policy that complies with the Privacy Act (1988) and the APPs (2014).

This privacy policy sets out how Sydney Health & Wellness Centre uses and protects any information that you give Sydney Health & Wellness Centre when using our practice and website. Sydney Health & Wellness Centre is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement, in effect since 2015.

COLLECTION

It is necessary for Sydney Health & Wellness Centre to collect personal information from clients/patients and sometimes others associated with their health care to attend to their health needs and for associated administrative purposes. We ask clients/patients for information on our intake form. We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as date of birth
• health information relevant to interest and treatment

USE & DISCLOSURE

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

A client’s/patient’s personal health information is used or disclosed for purposes directly related to their health care and in ways that are consistent with a client’s/patient’s expectations. In the interests of the highest quality and continuity of health care this may include sharing information with other health care providers who comprise a client’s/patient’s health care team from time to time, this includes GP’s, practice nurses, registrars and students, allied health professionals, support staff. The use of this data is determined by what is required for client/patient care. In general, a client’s/patient’s health information will not be used for any other purposes without their consent. There are circumstances when information must be disclosed without client/patient consent, such as:

• Emergency situations
• By law it may be necessary to disclose information about a client/patient to fulfil a medical indemnity insurance obligation – e.g. mandatory reporting of some communicable diseases
• Provision of information to private health funds if relevant for billing and medical rebate purposes
• The individual’s privacy is protected by federal privacy legislation and State privacy legislation. This practice does not send data / information to locations outside of Australia.

STORAGE & PROTECTION

The storage, use, and where necessary, transfer of personal health information will be undertaken in a secure manner that protects client/patient privacy. It is necessary for the practice to keep client/patient information after a client’s/patient’s last attendance for as long as is required by law (7 years or until a minor turns 25 years) or is prudent having regard to administrative requirements. Data will only be accessible to authorised personnel involved in client/patient care or administration of that care. Any data to go to a third party will be discussed with the client/patient involved and the client’s/patient’s consent will be obtained and documented.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

ACCESS & CORRECTION

Clients/patients may request access to their personal health information held by this practice or its transfer to another health provider. All requests for access to personal health information will need to be made in writing. Sydney Health & Wellness Centre will review and manage the request.

Sydney Health & Wellness Centre encourages clients/patients to ensure that information held is accurate and up to date and to amend any information that is inaccurate. A charge may be payable where the practice incurs a cost in providing access. This is for administrative costs such as photocopying, etc.

CONCERNS

Sydney Health & Wellness Centre recognises the right of client’s/patient’s to raise their concerns about privacy and confidentiality. Clients/patients are asked to contact Sydney Health & Wellness Centre if they have any concerns regarding the collection, use or disclosure of the personal health information. The best way to deal effectively with concerns and complaints is to communicate openly and respectfully. We will endeavour to acknowledge your complaint within two working days of receiving it. Where possible, a response to your complaint will be provided to you within 14 days of the date we acknowledge your complaint. Where this is not possible, due to the complexity of your complaint or other factors, we will endeavour to keep you informed.

COMPLAINTS

We will use to try to resolve disputes when they first arise, with a solution that is mutually agreeable to both the client and Sydney Health & Wellness Centre. Please let us know if you have any complaints or comments at info@sydhealth.com.au

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on 01/08/2024.

WEBSITE TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is for personal use and is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this website.

TERMS AND CONDITIONS

The Website Standard Terms And Conditions contained herein on this webpage, shall govern your use of this Website, including all pages within this Website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of these Websites and by using these Websites, you expressly accept all terms and conditions contained herein in full. You must not use these Websites, if you have any objection to any of these Website Standard Terms And Conditions.

COPYRIGHT

The entire content included in these Websites including but not limited to text, graphics or code is copyrighted as a collective work under the Australian and other copyright laws and is the property of Sydney Health & Wellness Centre.

MEDICAL DISCLAIMER

You aim Site Does Not Provide Medical Advice. The contents of the Sydney Health & Wellness Centre website, such as text, graphics, images, programs, information obtained from Sydney Health & Wellness Centre, and any other material contained on Sydney Health & Wellness Centre Site (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you read on the Sydney Health & Wellness Centre site.

PERSONAL RESPONSIBILITY

You aim to accurately represent the information provided to us on or through our Websites. You acknowledge that you are participating voluntarily in using our Websites and that you are solely and personally responsible for your choices, actions and results, now and in the future. You accept full responsibility for the consequences of your use, or non-use, of any information provided on or through these Websites, and you agree to use your own judgment and due diligence before implementing any idea, suggestion or recommendation from our Websites to your life, family or business.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

ENTIRE AGREEMENT

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Sydney Health & Wellness Centre and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

By using our Website you are agreeing to all parts of the above Disclaimer. If you have any questions about this Disclaimer, please email info@sydhealth.com.au

CONTACT

Sydney Health & Wellness Centre

a: Suite 14, Level 4, 88 Pitt St, Sydney NSW 2000

p: (02)923290130

e: info@sydhealth.com.au